Refund policy
Returns
You have 14 days after receiving your order to notify us that you wish to return it.
To start a return, contact support@weareuro.com. We will provide the return instructions and the correct return address. Please do not send products back before contacting us.
After notifying us, you must send the product back within 14 days.
Products should be returned unwashed, with their original tags where applicable, and in their original condition. You may inspect and try on clothing as you would in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the product.
Return postage
For change-of-mind returns, the customer is responsible for the direct cost of return postage.
If your order is faulty, damaged, incorrect or materially different from what was ordered, contact us at support@weareuro.com. Where applicable, EUROCORE will cover the appropriate return, replacement or repair costs.
Damaged, faulty or incorrect products
Please inspect your order after delivery and contact us promptly if the product is defective, damaged or incorrect.
Include your order number and clear photographs of the problem so that we can assess the issue and provide the appropriate solution.
Nothing in this policy limits your statutory consumer rights. Consumers in the European Union benefit from a minimum two-year legal guarantee for goods that are faulty or do not match their description.
Exceptions
The right of withdrawal may not apply to products made to the customer’s individual specifications or clearly personalised products, and to other products excluded under applicable consumer law.
Contact support@weareuro.com before ordering when you are uncertain whether a product is personalised or eligible for return.
Exchanges
We do not process direct exchanges.
To order another size, colour or product, return the original eligible product and place a new order after the return has been accepted.
Refunds
We will notify you after receiving and inspecting your return.
Approved refunds will be issued to your original payment method. For eligible withdrawals, the refund includes the product price and the cost of the least expensive standard delivery option offered for the order. Extra delivery costs resulting from choosing express or another more expensive shipping method are not refunded.
Refunds will be processed within 14 days after you notify us of your withdrawal. We may withhold the refund until we have received the returned product or you provide evidence that it has been sent back, whichever occurs first.
Your bank or payment provider may require additional time to display the refund.
European Union right of withdrawal
Consumers in the European Union generally have the right to withdraw from an online purchase within 14 days of receiving the goods without providing a reason.
To exercise this right, send a clear statement to support@weareuro.com containing:
- Your name
- Order number
- Product being returned
- Date the product was received
- A clear statement that you wish to withdraw from the purchase